Shipping policy

Shipping Policy

At Rivante, we aim to ensure that your orders are processed and delivered smoothly. This Shipping Policy explains how we handle order processing, shipping, delivery, and related matters when you purchase from our website.

By placing an order with Rivante, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once your order is successfully placed, you will receive an order confirmation. Orders are generally processed within [1–2 business days], excluding Sundays and public holidays. Orders placed on weekends or holidays may be processed on the next working day. Processing times may vary depending on product availability and order volume.

2. Shipping and Delivery Timeline

We aim to deliver your orders within the estimated delivery timelines mentioned below:

Estimated Delivery: [3–7 business days] from the date of dispatch, depending on your delivery location.

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, and other circumstances beyond our control. Remote locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. Any promotional free-shipping offers will be subject to the conditions mentioned at the time of the offer. No additional shipping charges will be applied beyond those disclosed during checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking details, where available. You can use these details to track your shipment through the respective courier partner's website. Tracking information may take some time to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping details while placing an order. Rivante will not be responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible. We may not be able to modify the address once the order has been dispatched.

6. Delayed or Undelivered Orders

Although we work with reliable logistics partners, delays may occasionally occur due to weather conditions, operational issues, public holidays, high order volumes, or other unforeseen circumstances. If your order has not arrived within the estimated delivery period, please contact us with your order details so we can assist you in checking its status.

7. Damaged or Missing Packages

If you receive a package that appears damaged, tampered with, or incomplete, please contact us at the earliest with your order details and clear photographs or an unboxing video, where available. Our team will review the concern and assist you in accordance with our Return and Refund Policy and applicable consumer protection laws.

8. Multiple Shipments

In certain cases, items from the same order may be shipped separately depending on product availability, packaging, or logistical requirements. If this happens, you may receive separate shipment notifications and tracking details.

9. Changes to This Shipping Policy

Rivante reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page, and the updated policy will take effect from the date of publication. We encourage customers to review this page periodically for the latest information.