Refund policy

Return & Refund Policy

Last Updated: 30 October 2026

At RIVANTE, we take great care to ensure that every order is packed and delivered in good condition. Please read our Return & Refund Policy carefully before placing an order.

1. No Return Policy

All products purchased from RIVANTE are non-returnable and non-exchangeable, except where a remedy is required under applicable consumer protection laws.

We do not accept returns or exchanges for reasons including:

  • Change of mind after placing an order.
  • Personal fragrance preferences or dissatisfaction with the scent.
  • Incorrect product selection by the customer.
  • Orders placed by mistake.

Please review your order carefully before completing your purchase.

2. Damaged, Defective or Incorrect Products

While we follow proper quality checks and packaging procedures, if you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order ID.
  • Clear photographs or an unboxing video showing the issue.
  • A brief description of the problem.

After verification, RIVANTE may offer a replacement or an appropriate resolution, depending on the circumstances and applicable consumer protection requirements.

3. Refund Policy

Refunds are not provided for products that are successfully delivered and are not eligible under the damaged, defective or incorrect product policy.

If a refund is approved in an eligible case, it will be processed through the original payment method, wherever possible. The time taken for the amount to reflect will depend on the payment provider or bank.

4. Order Cancellation

Once an order has been processed or dispatched, cancellation requests may not be accepted.

For cancellation requests before dispatch, please contact our support team as soon as possible. Approval will depend on the order status.

5. Shipping Charges

Shipping charges, if applicable, are non-refundable, except where required by applicable law or where otherwise approved by RIVANTE.

6. Contact Us

For any questions or concerns regarding returns, refunds or damaged products, please contact us:

Email: rivantelife@gmail.com

Our team will review your concern and assist you with the appropriate resolution.

Thank you for choosing RIVANTE.